Questions we get every week
If your question is not here, call +371 67001122 or email hello@luminari-spa.example. A person answers, usually within the hour during opening times.
Getting an appointment
Book if you can. Our rooms are the busiest between 17:00 and 20:00 on weekdays, and a walk-in at that time is usually a 40-minute wait. Mornings before 12:00 and Saturday afternoons are the easiest slots to get.
A week is comfortable. Members get 14 to 30 days depending on plan, which is why most of them book the same slot each month and stop thinking about it.
Twelve hours notice and nothing is charged. Inside twelve hours we do have to charge, because the room and the therapist are already blocked out for you and someone else could have had it.
Call the front desk. We will hold your room for 15 minutes because the therapist is often mid-treatment and cannot simply stop. After that we may need to shorten the appointment or move you to another therapist.
Yes, and it is a common gift. Book it under their name, note that it is a surprise, and we will not say anything when they arrive. You can also use a gift card instead.
What to expect
Come as you are. You will undress to whatever level is appropriate for the treatment and be covered with sheets and towels throughout. For a facial you can keep your top on.
For most people, once a month is enough to notice a difference. If you are working through a skin concern, your therapist will tell you honestly - including when they think you should stop coming and just buy a better moisturiser.
Most treatments are fine after the first trimester, but deep tissue, hot stone and the Baltic herbal wrap are not. Tell us before you book and we will move you to something safer. It is not a judgement, it is a medical precaution.
Yes. Book with Leva Ozola, who specialises in it, or ask for a consultation. We will patch-test anything new on the spot rather than finding out during a facial.
Always. Name someone in the booking form or ask when you book by phone. If they are fully booked we will offer you the nearest slot with someone else, and you can always decline.
First visit, yes - ten minutes so we can do the consultation without rushing. After that, five minutes is enough. We are on the second floor, so allow for the stairs.
Plans and payments
No. Every plan is month-to-month with 14 days notice. We have never sold a 12-month contract and we are not going to start.
They do not roll over, and we will not pretend otherwise. If you know you will miss a month, the cheapest thing is to pause the membership for that month - free, no questions.
Once a year, for up to two months, free of charge. Email us seven days before and we will hold your slot and restart it on the date you choose.
Only if you come at least once a month, and honestly, only on the Restore and Ritual plans. If you are coming four times a year, pay per visit - we will tell you this at the desk and we will not push you.
All cards, bank transfer, and cash at reception. We do not do deposits for single treatments - you pay on the way out.
Yes, every payment comes with a full VAT invoice including our PVN number. If you need a specific format or a project code, tell us at booking.
Still not answered?
Send us the question and we will reply within the hour during opening times. If you are considering a membership, book a free consultation first.